PRIVACY POLICY
1. Purpose and scope of income
The main data collection on our website includes: full name, email, phone number, customer address in the contact section or in the product order form. This is the information that we require members to provide when sending information for consultation or purchasing products and for us to confirm with customers on the website to ensure consumer rights.
Members will be responsible for the security and storage of all activities using the service under the information they provide and their email box. In addition, members are responsible for promptly notifying our website of any unauthorized use, abuse, security breach, or storage of third-party registration names and passwords for appropriate resolution.
2. Scope of information use
We use the information you provide to:
Contact to confirm orders and deliver to members upon receiving requests from members.
Provide product information to customers upon request.
Send marketing and promotional emails about products we sell
Send notifications about our website's activities
Contact and resolve with users in special cases
Do not use users' personal information for purposes other than confirmation and contact related to transactions with us.
When requested by a judicial agency including: the Procuracy, court, police investigation agency related to a customer's violation of the law
3. Information storage time
Members' personal data will be stored until the administrator requests cancellation. Otherwise, members' personal information will be kept confidential on our server.
4. People or organizations that can access personal information
Subjects that have access to customers' personal information are in one of the following cases:
Company staff
Partners have signed a contract to perform part of our services. These partners will receive information according to the contract agreement (maybe part or all of the information depending on the terms of the contract) to support users using the services we provide.
5. Address of the unit collecting and managing personal information
ISLAND TOUR COMPANY LIMITED
- Address: 19 B2 Street, Vinh Diem Trung Urban Area, Vinh Hiep Commune, Nha Trang City, Khanh Hoa Province
- Phone: 0914 095 939
- Email: [email protected]
6. Means and tools for users to access and edit their personal data
Members have the right to check, update, adjust or cancel their personal information by contacting our website administrator to do this.
Members have the right to send complaints about information security content, please contact our website administrator. When receiving these feedbacks, we will confirm the information, if it is true as the member's reflection, depending on the level. We will have timely handling measures.
7. Mechanism for receiving and resolving consumer complaints
- Any dispute arising between us and the user will be resolved on the basis of negotiation. In case of failure to reach a satisfactory agreement, either party has the right to bring the case to a competent People's Court for resolution.
- When the above negotiation and conciliation fails, the aggrieved party must gather evidence such as emails, messages, etc. and contact us. We will contact the complainant to resolve the matter.
- If the case is beyond our jurisdiction. We will request to transfer the case to the competent authorities. In this case, we will still coordinate to support to best protect the violated party.
We are committed to keeping our members' personal information absolutely confidential according to our personal information protection policy. The collection and use of each member's information is only done with the consent of that customer, unless otherwise provided by law.
Do not use, transfer, provide or disclose to any third party any member's personal information without the member's consent.
In case the server storing information is hacked, leading to the loss of members' personal data. We will be responsible for reporting the incident to the authorities for timely investigation and notification to members.
Absolutely secure all online transaction information of members including accounting invoice information and invoice number on us
Our management board requires individuals when registering/purchasing to provide full relevant personal information such as: full name, contact address, email, phone number... and is responsible for the legality of the above information. Our management board is not responsible for and will not resolve any complaints related to the rights of that member if it is found that all personal information provided by that member when initially registering is incorrect.